Privacy Policy
Last Updated: December 09, 2025
Introduction
Welcome to our Privacy Policy. Your privacy is critically important to us. This Privacy Policy document describes how we collect, use, protect, and handle your personal information when you use our food delivery services, website, and mobile applications.
By accessing or using our services, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your personal data and being transparent about what information we collect and how we use it.
Our Commitment
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
Information We Collect
We collect several types of information to provide and improve our services to you:
Personal Information
- Account Information: Name, email address, phone number, and password when you create an account
- Delivery Information: Delivery addresses, delivery instructions, and location data
- Payment Information: Credit/debit card details, billing address (processed securely through our payment providers)
- Profile Information: Gender, date of birth, dietary preferences, and food allergies
Automatically Collected Information
- Device Information: Device type, operating system, unique device identifiers
- Log Data: IP address, browser type, pages visited, time and date of visits
- Location Data: GPS location when you use our delivery tracking feature
- Usage Data: How you interact with our services, features you use, and preferences
| Data Type | Purpose | Retention Period |
|---|---|---|
| Account Data | User authentication & profile | Until account deletion |
| Order History | Order processing & support | 7 years |
| Payment Data | Transaction processing | As required by law |
| Location Data | Delivery services | 30 days |
| Usage Analytics | Service improvement | 2 years |
How We Use Your Information
We use the collected information for various purposes to provide and improve our services:
- Process Orders: To process and deliver your food orders, send order confirmations, and provide delivery updates
- Customer Support: To respond to your inquiries, resolve issues, and provide customer service
- Personalization: To personalize your experience, remember your preferences, and recommend dishes you might like
- Communication: To send promotional offers, newsletters, and updates about our services (with your consent)
- Security: To detect, prevent, and address fraud, unauthorized access, and other illegal activities
- Analytics: To analyze usage patterns, improve our services, and develop new features
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements
Information Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our website, processing payments, and delivering orders
- Delivery Partners: With delivery personnel to fulfill your orders (limited to delivery address and order details)
- Payment Processors: With secure payment gateways to process your transactions
- Legal Requirements: When required by law, court order, or government regulations
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: For any other purpose with your explicit consent
Important Notice
We never share your payment card details with restaurants or delivery partners. All payment information is processed securely through PCI-DSS compliant payment processors.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform:
Types of Cookies We Use
- Essential Cookies: Required for the website to function properly, including authentication and security
- Functional Cookies: Remember your preferences, language settings, and login information
- Analytics Cookies: Help us understand how visitors interact with our website
- Marketing Cookies: Used to deliver relevant advertisements (only with your consent)
You can control cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our services.
Data Security
We implement robust security measures to protect your personal information:
- Encryption: All data transmission is encrypted using SSL/TLS technology
- Secure Storage: Personal data is stored on secure servers with restricted access
- Access Controls: Only authorized personnel can access personal information
- Regular Audits: We conduct regular security assessments and vulnerability testing
- Payment Security: Payment processing complies with PCI-DSS standards
- Two-Factor Authentication: Available for additional account security
Your Role in Security
We recommend using strong, unique passwords for your account and enabling two-factor authentication when available. Never share your login credentials with others, and log out after using shared devices.
Your Rights
You have several rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal requirements)
- Portability: Request transfer of your data to another service
- Opt-out: Unsubscribe from marketing communications at any time
- Restriction: Request restriction of processing in certain circumstances
- Objection: Object to processing based on legitimate interests
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
- Active Accounts: Data is retained while your account remains active
- Deleted Accounts: Most data is deleted within 30 days of account deletion
- Transaction Records: Retained for 7 years for tax and legal purposes
- Marketing Data: Deleted upon unsubscription or within 2 years of inactivity
Children's Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
If we discover that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make significant changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify you via email or through a prominent notice on our website
- Request your consent again if required by applicable law
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: