Terms of Service

Welcome to our food delivery service. These Terms of Service ("Terms") govern your access to and use of our website, mobile applications, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

Please read these Terms carefully before using our Services. If you do not agree with any part of these Terms, you may not access or use our Services.

For the purposes of these Terms, the following definitions apply:

To access certain features of our Services, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access or security breaches

Account Eligibility

You must be at least 16 years old to create an account and use our Services. By creating an account, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

Placing Orders

When you place an order through our Services:

• You are making an offer to purchase the selected items at the displayed price
• Order confirmation is subject to availability and acceptance
• Prices are displayed in local currency and include applicable taxes unless stated otherwise
• We reserve the right to refuse or cancel any order for any reason

Pricing & Fees

Payment Methods

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, American Express)
• Digital wallets (Apple Pay, Google Pay)
• Cash on delivery (in selected areas)
• Store credits and gift cards

Our delivery service is subject to the following terms:

Delivery Areas & Times

• Delivery is available within our specified service areas
• Estimated delivery times are provided at checkout but are not guaranteed
• Delivery times may vary due to weather, traffic, or high demand
• We will notify you of any significant delays

Delivery Instructions

• Please provide accurate delivery address and contact information
• Ensure someone is available to receive the order at the specified time
• Special delivery instructions should be clearly noted in your order
• For contactless delivery, specify a safe location for order placement

Failed Deliveries

If delivery cannot be completed due to incorrect address, unavailability of recipient, or access issues, we may:

• Attempt to contact you for alternative arrangements
• Leave the order at a safe location (with your consent)
• Return the order to our facility (additional fees may apply)
• Cancel the order (refund policy applies)

Order Cancellation

You may cancel your order under the following conditions:

• Before Confirmation: Full refund, no cancellation fee
• After Confirmation, Before Preparation: Full refund within 5 minutes of placing order
• During Preparation: Partial refund may be available (case-by-case basis)
• After Dispatch: No cancellation or refund available

Refund Policy

Refunds may be issued in the following circumstances:

• Order not delivered within a reasonable time (over 1 hour late)
• Incorrect items delivered
• Food quality issues (with photo evidence)
• Missing items from your order
• Order cancelled by us due to unavailability

How to Request a Refund

1. Contact our customer support within 24 hours of delivery
2. Provide your order number and details of the issue
3. Include photos if applicable (quality or missing items)
4. Our team will review and respond within 48 hours

When using our Services, you agree NOT to:

• Use the Services for any illegal or unauthorized purpose
• Submit false, misleading, or fraudulent information
• Harass, abuse, or harm our staff, delivery partners, or other users
• Attempt to gain unauthorized access to our systems
• Use automated systems or bots to access our Services
• Interfere with or disrupt the integrity of our Services
• Copy, modify, or distribute our content without permission
• Use the Services to transmit viruses or malicious code
• Impersonate any person or entity
• Engage in any activity that could damage our reputation

All content on our platform, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of our Company or its content suppliers and is protected by international copyright laws.

Permitted Use

• You may view and access content for personal, non-commercial use
• You may print or download portions of content for personal reference
• You may share our content on social media with proper attribution

Prohibited Use

• Reproducing, duplicating, or copying content for commercial purposes
• Modifying or creating derivative works from our content
• Using our trademarks without written permission
• Removing any copyright or proprietary notices

To the fullest extent permitted by applicable law:

• Our Services are provided "as is" and "as available" without warranties of any kind
• We do not guarantee uninterrupted, timely, secure, or error-free service
• We are not liable for any indirect, incidental, special, or consequential damages
• Our total liability shall not exceed the amount paid by you for the specific order in question

Exceptions

Nothing in these Terms shall limit or exclude our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded by applicable law

You agree to indemnify, defend, and hold harmless our Company, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:

• Your use of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit or transmit through our Services
• Your negligence or willful misconduct

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including:

• Breach of these Terms
• Fraudulent or illegal activity
• Non-payment or payment disputes
• Abusive behavior towards staff or delivery partners
• At our sole discretion for any other reason

Effect of Termination

Upon termination:

• Your right to use the Services will immediately cease
• Any pending orders may be cancelled
• Outstanding payments remain due
• Provisions that should survive termination will remain in effect

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which our Company is registered, without regard to its conflict of law provisions.

Dispute Resolution

Any disputes arising from these Terms or your use of our Services shall be resolved through:

1. Informal Negotiation: Contact our customer service to resolve issues amicably
2. Mediation: If informal resolution fails, disputes may be submitted to mediation
3. Arbitration: Binding arbitration as a final resolution method
4. Court Proceedings: As a last resort, disputes may be brought before competent courts

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website. Your continued use of our Services after changes constitutes acceptance of the modified Terms.

If you have any questions about these Terms of Service, please contact us: